Another example of use would be that a driver arrives at the wrong destination. Instead of calling each other to find out what happened, you just have to open the computer in the truck cabin, connect to the company's CRM, check the order history and click on an icon, without needing to know the customer's phone, contact him to arrange delivery. Let's remember that, when using the virtual switchboard, the client does not see a strange mobile number, but can identify – and even more so if they have it saved – the same number that they always use to talk to this company that brings their orders.
Let us also think of another case such as that of a customer who is in another country and who needs to unexpectedly change the delivery address. The company can offer mobile number list him a local number to call, even if he is physically in another territory. In this same call, it is possible to divert the communication and quickly contact the driver, who is on the way to talk to the customer and, on the fly, divert his route to the new destination.
These are just three examples, but the use cases are as many as situations can occur when transporting any merchandise. What are unique are the benefits and the leap in agility, services and customer service that can be obtained by using a virtual switchboard to always have recipients, managers and drivers connected, the three vertices of the activity triangle of a transport company . And all this at a minimum cost because both the Zadarma virtual switchboard is free and, if necessary, it is also possible to take advantage of its CRM for free and all that remains is to choose the VoIP rates that best suit the company's day-to-day.